A telecom company provides services in several technology-driven markets characterised by a strong competition. As a consequence, continuous system improvements and short time-to-market are crucial to stay ahead of the competitors.
Since the situation was deteriorating, this telecom company contacted Quasus to make an assessment of the current testing and release process in order to make it more efficient.
We started with an identification of the current situation (AS-IS) by conducting
* 30 stakeholder interviews and questionnaires (change management);
* a document review.
Then we analyzed the findings (list of +/- 400 pains) and based on the experience, 50 improvement propositions were elaborated. During analysis focus was not limited to the testing activities, but covered the whole release cycle process. We drew-up an implementation plan, containing quick-wins, milestones, recommendations, etc. Templates were provided to start off initial improvements. Finally a business case was developed, stating savings up to € 200.000,- per year are in reach.
Quasus offered this telecom company a proven approach based on solid experiences in this industry, leading to significant cost savings, a shorter time-to-market and higher quality. During the assessment, a lot of attention was given to the change management aspect, leading to easier acceptance by the parties involved.