Training & Change Management

Training & Change Management

Training & Change Management (CM) to our consultants means assisting and guiding your company through the entire change process. We make sure that all involved stakeholders are trained and ready for change. We also ensure continuity in your skill and knowledge transfer. We even train your trainers to increase effectiveness.

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Change Readiness Assessment

Quasus facilitates an assessment of your current readiness to implement change in your company, based on the 7s framework. Opportunities to increase this readiness and objectives are defined and a roadmap pointing the way forward is set-up.

Change & Transformation Management

Based on the change readiness assessment, Quasus advises the client which approach to follow. Quasus creates your change action plan and guides the change process. Different proven methodologies can be used, depending on your needs and requirements such as the principles of Kotter, John Jones  and Morgan.

Coaching

Quasus helps you during the transformation process. By coaching you and your employees and organizing lessons learned sessions. Methodologies like MBTI, Kubler Ross or ADKAR can be used.

Monitoring

How do you know your improvement project is on track? Quasus supports you in monitoring your progress, in defining it and taking appropriate actions.

Knowledge Management Strategy

Quasus supports you in setting up the best suited strategy for creating a knowledge management and training approach for your employees. Based on your needs and objectives, Quasus advises you in how to develop your knowledge management and training structure.

Knowledge Management Platform

Quasus helps you to identify and prioritize needs and requirements and also facilitates vendor selection and implementation for tools relating to change management, knowledge management and training.

Training

Quasus assures that your resources increase their knowledge and skills in change and transformation management by producing and delivering tailored trainings.

Train-the-Trainer

Quasus can train your trainers. This will assure your company a top level of in-house trainers, which are required to spread and embed knowledge and skills throughout your company.

Centre of Excellence

Quasus facilitates the set-up of an organizational structure that effectively deals with knowledge management, training and change management. Roles and responsibilities are defined and capabilities are optimized. This ensures the creation of an efficient team that realizes your business challenges.

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A QUASUS success story:

Leading energy provider – Train-the-trainer and coaching

Due to a merger, the customer service department of this company had to handle a much larger volume of clients and cases. There was also a lack of skilled trainers to train every member of the customer service department adequately. A “Train-The-Trainer” system was set up by Quasus, creating two types of trainers: the trainers of the basic courses for the new employees and the project trainers for new or changed procedures within the different teams of the customer service department.

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